Warranty Policy

How It Works

Thank you for shopping with us. This Warranty Policy explains how to request support, replacements, or claim warranty for products purchased through our webshop.
We strive to ensure every product arrives in perfect condition, and we apologise for any inconvenience caused if you encounter an issue.

All products sold on our webshop come with a standard manufacturer warranty. Most items include a 1-year warranty, while some premium products may offer 2-year or extended warranties depending on the brand.

You may confirm the exact warranty period for your item by checking the product page or contacting our support team.

If your product develops a fault within the warranty period, please reach out to us. Our team will guide you through troubleshooting and assist with the replacement or repair process.

How to Submit a Warranty Request

To request warranty support, contact us through:

📩 Email: support@grapesautomation.com
📞 Phone / WhatsApp: +60122895253

Please include the following:

• Order ID – Found in your order confirmation email or account order history.
• Product Model / Name – Listed in your order details or product packaging.
• Issue Description – Explain the issue; include photos or videos if possible.

Providing complete information helps us resolve your case faster.

Troubleshooting First

• Product manual or installation guide
• FAQ or setup instructions on our webshop
• Basic troubleshooting (power, wiring, connectivity, app setup, etc.)

Many issues can be fixed quickly without needing a replacement.

Replacement & Return Process

• We will arrange a replacement or repair, depending on brand policy.
• In some cases, the defective product must be returned for inspection before a replacement is issued.
• Products damaged due to misuse, incorrect installation, or unauthorised modifications are not covered.
• Warranty covers hardware defects only, not wear & tear, software updates, or accessories unless stated.
• Shipping costs for warranty returns may vary depending on the manufacturer’s policy.

Important Notes

• Warranty applies only to items purchased from our official webshop.
• Proof of purchase is required for all warranty claims.
• Warranty does not cover damage from electrical surges, water exposure (unless rated), improper installation, or physical impact.
• For smart locks and electrical devices, installation by a qualified technician is recommended to maintain warranty validity.

Returns & Refunds Policy

This return policy applies to all items purchased through the Grapes Automation online store.
If you have any questions, please contact us at support@grapesautomation.com.

1. Order Cancellation

Order Not Shipped Yet

• ✔ Full refund
• ✔ No cancellation fees

To request cancellation, email: support@grapesautomation.com

Order Already Shipped

• You will need to bear the shipping cost.
• If the shipment cannot be intercepted, allow the parcel to arrive first.
• Once received, send it back in its original condition.
• A refund will be issued after we receive and inspect the returned package.

2. 14-Day Hassle-Free Return Policy

You may return an item within 14 days of receiving it, subject to the following conditions:

✔ Eligible Returns

• Item is unused, uninstalled, and in original condition
• All components, accessories, manuals, and packaging are included
• Reason for return is clearly provided

✘ Not Eligible

• Installed products (smart switches, modules, smart locks)
• Damaged, modified, or tampered items
• Missing accessories/parts
• Clearance or promotional items (non-returnable)

Return Shipping Costs

• For product quality issues or defects, Grapes Automation will bear the return shipping cost.
• For non-quality related returns (change of mind, wrong order, etc.), the customer is responsible for return shipping costs.

Refunds are issued to the original payment method. Processing time depends on the bank/payment gateway.

3. How to Return a Product

Step 1: Email Us

Send to: support@grapesautomation.com

• Order Number
• Item(s) you wish to return
• Reason for return
• Photos/videos showing the product condition (if applicable)

Step 2: Receive Return Address

Our team will review your request and provide the correct return address and instructions.

Step 3: Pack the Item

• Use original packaging if available.
• If not, repackage securely.
• Products must be damage-free to remain eligible for a refund.

Step 4: Ship the Item

Send the item within 5 days after receiving return approval.

Step 5: Inspection & Refund

• We will inspect the returned item.
• Refund will be processed after inspection.
• You will be notified via email once the refund is completed.

Refund timelines may vary depending on your bank.

4. Important Notes

• The product and original packaging must be damage-free to qualify for a refund.
• Smart locks, switches, and modules cannot be returned once installed unless defective.
• Items showing misuse, physical damage, or unauthorised modification are not eligible.

5. Contact Information

📩 Email: support@grapesautomation.com
📦 Return Address:
No 22-1B, Jalan Raya Barat,
Kawasan 6, 41100 Klang,
Selangor