Privacy Policy

This Privacy Policy explains how Grapes Automation collects, uses, and protects your personal information when you visit or make a purchase from our website, grapesautomation.com or grapes.com.my (“the Site”). When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information stored in cookies on your device. As you browse the Site, we also collect details about the pages and products you view, websites or search terms that led you to the Site, and how you interact with the content. This information is referred to as “Device Information” and is collected through cookies, log files, web beacons, tags, and pixels.

When you place an order or attempt to do so, we collect information such as your name, billing and shipping addresses, payment information, email address, and phone number. This is referred to as “Order Information.” Together, Device Information and Order Information are called “Personal Information” in this policy.

We use the Personal Information we collect to process and fulfill orders, including handling payments, arranging shipping, providing invoices, and sending order confirmations. We also use this information to communicate with you, respond to inquiries, and screen orders for fraud or potential risks. Device Information helps us improve the performance and user experience of our Site by analysing browsing patterns, visitor behaviour, and the effectiveness of our marketing efforts. With your consent, we may use your information to send promotions, updates, and targeted advertisements relevant to your interests.

To operate our business effectively, we share your information with trusted third-party service providers. These include website hosting and e-commerce platforms, analytics services such as Google Analytics, advertising platforms such as Facebook or Google, payment gateways such as Stripe or FPX, and courier partners responsible for delivering your order. These services only use your information as necessary to perform their functions. We may also share information when required to comply with legal obligations, respond to government requests, or protect our rights.

We may use your Personal Information to deliver targeted advertising and marketing communications. You may opt out of targeted advertising at any time by adjusting your preferences on platforms like Facebook or Google, or by using general opt-out tools provided by digital advertising organisations. Please note that our Site does not alter its data collection practices in response to browser “Do Not Track” signals.

Depending on your jurisdiction, including Malaysia’s PDPA or international privacy laws, you may have the right to access, correct, update, or request deletion of your personal information. If you wish to exercise these rights or have any privacy-related concerns, you may contact us at support@grapesautomation.com. We retain Order Information for our records unless and until you request its removal. Device-level data may be retained for analytics, security, and operational purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any modifications will be posted on this page, and continued use of the Site constitutes acceptance of the updated policy.

Our Site is not intended for individuals under the age of 15. If you believe personal information has been collected from a minor, please contact us so we can take appropriate action.

If you have any questions, require further information, or wish to make a complaint related to our privacy practices, you may reach us at support@grapesautomation.com.